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Explore the Rules That Govern Your Account

These Terms & Conditions set out the contractual relationship between you and tunai777 — covering account registration, fund handling via DANA, OVO, GoPay and QRIS, content access, and…

Account Eligibility & RegistrationPayment Rules: DANA, OVO, GoPay, QRISWithdrawal & Fund Handling PolicyAccount Suspension & TerminationGoverning Law & Jurisdiction

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Browse the Full Scope of Our Terms

tunai777 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating an account on tunai777, you confirm that you have read, understood and agreed to all clauses in these Terms & Conditions. Access to certain game categories — including live tables, slot-feature rooms, and sports markets — depends on local law in your region. All

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fund movements, whether deposits processed through DANA, OVO, GoPay or QRIS, or withdrawals routed to your registered wallet, are subject to the verification steps described in Section 4. We reserve the right to update these terms at any time; continued use of your account after a
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published revision constitutes acceptance. Material changes will be communicated via the email address on your account profile.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & QUERIES

Open a Support Ticket About These Terms

If any clause in these Terms & Conditions is unclear or you believe an account action was applied incorrectly, our team is available around the clock — including for players in Denpasar and across Indonesia. Reach us through any of the three channels below; for account-specific disputes, email produces the fastest written record.

Team online

Live Chat

Available 24 hours a day, 7 days a week directly inside your account dashboard. Use this channel for immediate questions about a specific clause, a suspended transaction or an account restriction under these Terms.

Email Support

Send a detailed query to our compliance inbox for written confirmation of how a term applies to your situation. We aim to respond within 24 hours and retain email threads as part of your account record.

Reach our agent team on WhatsApp for step-by-step assistance interpreting these Terms. Agents can walk you through eligibility clauses, withdrawal conditions and the appeals process in plain language.

ACCOUNT SECURITY STANDARDS

See How We Protect Your Account Rights

These six practices underpin how we manage accounts, data and policy enforcement — so you know exactly what standards apply the moment you open an account with us.

Data Handling

Your personal data — name, registered mobile number and wallet identifiers for DANA, OVO, GoPay or QRIS — is stored in encrypted form and never sold to third parties. Access is limited to authorised account operations only.

Cookie Policy

We use session cookies to keep your account logged in and preference cookies to remember your language and game-lobby settings. You can manage cookie consent from the settings panel inside your account at any time.

Account Security

Two-step verification is available for all accounts. We strongly encourage you to enable it under Account Settings. Suspicious login attempts from unrecognised devices trigger an automatic hold pending your confirmation via registered email.

Data Retention

Account records, transaction logs and support correspondence are retained for a minimum of five years from the date of last activity, in line with standard financial record-keeping practice where local law permits.

Contact for Changes

To request an amendment or deletion of personal data held on your account, email our Data team with your account ID and the specific record you wish to address. We will confirm receipt within 48 hours.

Policy Enforcement

Any breach of these Terms — including fraudulent transaction patterns across DANA, OVO, GoPay or QRIS — may result in a temporary hold or permanent closure of your account. All enforcement decisions can be formally appealed via email.

Check Answers to Common Terms Questions

These are the questions we receive most often about how our Terms & Conditions work in practice — covering eligibility, fund rules, account changes and your appeal rights.

These Terms apply to every person who creates or uses an account on tunai777. They govern all activity on the platform, including deposits via DANA or GoPay, game participation and any withdrawal request, where local law permits.

We may update these Terms at any time. We will notify you via the email registered to your account before major changes take effect. Continuing to use your account after the effective date means you accept the revised Terms.

A breach may result in a temporary transaction hold, a restriction on specific game-category access, or account closure, depending on the severity. You have the right to appeal any enforcement decision by contacting our support team via email within 14 days.

Withdrawals to OVO or QRIS wallets are processed once your account passes the identity verification step described in Section 4. Funds are released to your registered wallet after verification is confirmed, usually within one business day.

Email our Data team with your account ID and a description of the records you want to access. We will respond within 48 hours with confirmation of the data held, in line with our retention policy where local law permits.

Yes. Access to live table rooms, slot-feature rooms and sports betting markets, including Football Betting and Aviator, depends on local law in your region. Eligibility is checked at the account registration step and at the point of access.

Start a formal dispute by emailing our compliance inbox with your account ID, the clause you believe was misapplied and supporting details. We aim to provide a written outcome within 5 working days of receiving your complete submission.

Explore the Rules That Govern Your Account

Open a Support Ticket About These Terms

Live Chat

Email Support

WhatsApp

See How We Protect Your Account Rights

Data Handling

Cookie Policy

Account Security

Data Retention

Contact for Changes

Policy Enforcement

Check Answers to Common Terms Questions

01 Who do these Terms & Conditions apply to?

02 Can tunai777 change these Terms without notice?

03 What happens if I breach a clause in the Terms?

04 How do the Terms govern withdrawals processed via OVO or QRIS?

05 How do I request access to the personal data held on my account?

06 Are there any game categories that depend on local law eligibility?

07 What should I do if I disagree with how a Term has been applied to my account?

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