Reference

How tunai777 Protects Your Personal Data

At tunai777, your personal data is handled with clear purpose: we collect only what we need to operate your account, process payments via DANA, OVO, GoPay and QRIS…

Data collected only for account operationsDANA, OVO, GoPay & QRIS transaction privacyYour right to access and delete dataSecure encrypted storageSupport available 24/7

Explore the Lobby Read FAQ

Explore What Data We Collect and Why

tunai777 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with tunai777, we collect the information you provide during registration — your name, email address, and the payment method you choose, whether that is DANA, OVO, GoPay or QRIS. We also log device identifiers and session data to maintain account security

1
and detect unusual access attempts. Transaction records tied to your deposit and withdrawal history are retained in line with applicable financial regulations. We do not sell or share your personal data with third-party advertisers. Data access and retention practices depend on local law, and we apply
2
those requirements to every account in the Indonesia region, including accounts created from Makassar and other cities across the archipelago.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Browse Our Privacy Support Channels

If you have a question about your data, want to request a copy of what we hold, or need to report a privacy concern, our team is reachable around the clock. We aim to respond to all data-related requests within 72 hours. Reach us through any of the channels below and quote your registered account email so we can locate your records quickly.

Team online

Live Chat

Our live chat window is open 24 hours a day, 7 days a week. Start a conversation directly from your account dashboard and a privacy support agent will respond within minutes.

Email Support

Send your data access or deletion request to our dedicated privacy email. Include your registered account name and the specific data category you are asking about for the fastest resolution.

In-Account Help Centre

Log into your tunai777 account, navigate to Settings, then Privacy and select 'Submit a Data Request'. The form routes directly to our data-protection team without requiring a separate email.

DATA HANDLING STANDARDS

Open Your Account Knowing How We Handle It

We have structured our data practices around six clear commitments so you always know the rules we operate under.

Encrypted Storage

All personal data — including payment method tokens for DANA and OVO — is stored using AES-256 encryption. Your financial identifiers are never held in plain text at any point in our system.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which account features you use most. You can disable non-essential cookies at any time through your browser settings without losing account access.

Account Security

Two-step verification is available on every tunai777 account. We recommend enabling it via Settings so that login attempts from unrecognised devices trigger an immediate email alert to your registered address.

Data Retention Period

We retain transaction records for the period required by applicable Indonesian financial regulations. Once that period expires, records are automatically scheduled for secure deletion unless you have an open dispute.

Your Right to Access

You can request a full export of the personal data we hold at any time. Submit the request through your account's Privacy section and we will deliver a structured data file to your registered email within 72 hours.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and identity verification partners where local law requires it. No marketing networks, no data brokers, no advertising platforms receive your information.

Switch to the Answers You Need About Privacy

These are the questions our account holders ask most often about how their data is handled at tunai777. If your question is not listed here, our 24/7 live chat team can address it directly.

We collect your name, email address, and the payment method you register — such as DANA, OVO, GoPay or QRIS. We also log device type and session timestamps for account security purposes. We do not collect payment card numbers directly.

Payment method tokens are encrypted at rest using AES-256 standards. tunai777 never stores your DANA or OVO account credentials; only anonymised transaction references are retained for your account history and financial record-keeping.

Yes. Navigate to Settings, then Privacy inside your account and select 'Submit a Data Request'. We will compile and send a structured data export to your registered email address within 72 hours of receiving the request.

Submit a deletion request through the Privacy section of your account or email our support team directly. Deletion is processed within 30 days, subject to any retention requirements that depend on local law and open transaction disputes.

We share data only with payment processors such as DANA, OVO, GoPay and QRIS, and with identity verification partners where local law requires it. We do not sell your data to advertisers or share it with marketing networks under any circumstance.

We use essential session cookies to maintain your login, and optional analytics cookies to improve account features. You can disable analytics cookies at any time through your browser's cookie settings without affecting your ability to log in or make deposits.

Reach our dedicated privacy support team via live chat available 24/7, or email us with your account details and a description of your concern. We aim to acknowledge all privacy complaints within 24 hours and resolve them within 14 business days.

How tunai777 Protects Your Personal Data

Browse Our Privacy Support Channels

Live Chat

Email Support

In-Account Help Centre

Open Your Account Knowing How We Handle It

Encrypted Storage

Cookie Policy

Account Security

Data Retention Period

Your Right to Access

Third-Party Sharing

Switch to the Answers You Need About Privacy

01 What personal data does tunai777 collect when I open an account?

02 How is my DANA or OVO payment data kept private?

03 Can I request a copy of all the data tunai777 holds about me?

04 How do I ask tunai777 to delete my personal data?

05 Does tunai777 share my data with other companies?

06 What cookies does tunai777 use and can I turn them off?

07 Who do I contact if I believe my privacy rights have been violated?

Related Pages